Symptiq

TL;DR

Symptiq was an internal concept for a modern healthcare platform built around patients, physicians, and AI-assisted documentation.

As the product’s first designer, I worked closely with two founders to turn this early stage concept into a connected healthcare MVP, spanning patient onboarding, consultation booking, doctor workflows, AI clinical notes, and a scalable design system.

My Role

Product Designer

Timeline

2025-2026

Team

Managing director/co-owner
Developer/co-owner
Product designer

Tools

Figma

Background

Rethinking Connected Healthcare

Most healthcare platforms focus on a single touchpoint. Symptiq explored a more connected approach, bringing consultations, scheduling, AI-assisted clinical documentation, and patient health tracking into one experience. As the product designer, I defined the core MVP experience, designing the platform's primary workflows across both patient and provider journeys.

Symptiq workflow: patient and doctor connect through consultation, AI notes, and health tracking

Problem

Four friction points across the care journey

I audited existing telehealth products, mapped patient and provider workflows, and identified recurring friction throughout the healthcare experience. The issues extended beyond individual screens. They revealed disconnected systems that made care feel fragmented.

1

Fragmented healthcare journeys

Patients moved between separate tools for booking, consultations, prescriptions, and follow-up.

2

Administrative burden for clinicians

Doctors spent significant time documenting and managing information instead of focusing on care.

3

Limited continuity

Most platforms treated consultations as isolated events, offering little support for long-term monitoring/follow ups.

4

Trust depended on transparency

Patients needed confidence in providers, while providers required a secure verification process.

User patterns

Patients

Continuous Care

Wanted healthcare to feel connected, from finding a doctor and booking appointments to accessing consultation history and monitoring their health over time.

Providers

clinical efficiency

Needed streamlined workflows that reduced administrative overhead while keeping patient records, schedules, and consultation notes accessible in one place.

Process

Designing a connected healthcare ecosystem

01

Designing the Patient Journey

A guided journey from onboarding to continuous health tracking.

Early explorations

02

Streamlining Clinical Workflows

Helping doctors manage care with less administrative friction.

hover to zoom

Doctor calendar with availability setup, zoomed in

Calendar View

03

Integrating AI into Clinical Documentation

Turning conversations into structured clinical insights.

hover to zoom

SymNotes — AI-generated SOAP notes in the consultation view

SymNotes — AI-generated SOAP notes, zoomed in

SymNotes (AI-assisted SOAP notes)

Final Product

One Platform. Every Stage of Care

Building trust from the first interaction

Every interaction begins before a patient creates an account. The visual identity was designed to communicate professionalism, clarity, and confidence while remaining approachable for both patients and healthcare providers.

Typefaces

Aa Greycliff CF

Buttons

Colors

Neutral

White
#ffffff

50
#fafafa

100
#e8ebed

300
#c5c6d0

800
#333333

950
#090a0e

Black
#000000

Slate

200
#e2e8f0

400
#94a3b8

500
#64748b

600
#5b627e

700
#334155

800
#1e293b

Navy

700
#3a415e

900
#1c2342

Primary

Blue-500
#538dff

Success

Green-500
#10b981

Green-800
#2c5a41

Surface

Lavender-50
#eff0fa

Neutral

White
#ffffff

50
#fafafa

100
#e8ebed

300
#c5c6d0

800
#333333

950
#090a0e

Black
#000000

Slate

200
#e2e8f0

400
#94a3b8

500
#64748b

600
#5b627e

700
#334155

800
#1e293b

Navy

700
#3a415e

900
#1c2342

Primary

Blue-500
#538dff

Success

Green-500
#10b981

Green-800
#2c5a41

Surface

Lavender-50
#eff0fa

Scroll to reveal

Symptiq landing page — hero: Smarter Care, For Everyone

Symptiq landing page — dashboard and feature highlights

Landing Page

A guided patient experience

The patient experience was designed as a continuous journey rather than a collection of isolated tasks. From onboarding and scheduling to consultations and health tracking, every step builds on the previous one to reduce friction and create continuity throughout care.

Patient onboarding — What Are Your Goals?

Onboarding Browse Specialists View Specialists Dashboard

Empowering clinicians with streamlined workflows

The provider workspace prioritized efficiency without sacrificing clinical context. Information was structured around real consultation workflows, allowing doctors to spend less time navigating interfaces and more time focused on patient care.

Schedule Setup AI-Assisted Consultation Notes Dashboard

Designing through iteration

Weekly design reviews with the founders challenged assumptions, refined workflows, and continuously reshaped the MVP as product priorities evolved.

Toggle to compare

Patient onboarding before: half the screen taken by a progress ring

PATIENT / Onboarding Half the screen used to be a progress ring. Now it's the form; patients spend their time answering questions, not watching a percentage fill in.

Toggle to compare

Browse specialists before: four separate filter dropdowns

PATIENT / Browse Specialists Four dropdowns became one search bar, making finding a specialist simpler.

Toggle to compare

Schedule setup before: a long form of dates, days and times

DOCTOR / Schedule Setup Schedule setup used to mean filling out a form. Now doctors just block time directly on a calendar.

Toggle to compare

SOAP notes before: a separate Edit and Approve step

DOCTOR / SymNotes (AI-assisted SOAP notes) Approving a note used to be its own step. Now editing in place is the review, no more double documentation.

Designed for every screen

Key workflows were optimized for both desktop and mobile, ensuring the experience remained intuitive whether managing care at a desk or on the go.

Booking, onboarding, and the patient dashboard — three core flows rebuilt for a mobile-first experience.

Outcome

Transforming an idea into a product foundation.

By the end of the project, Symptiq had evolved from an early-stage concept into a connected healthcare MVP. My design included patient and provider experiences, AI-assisted consultation notes, responsive marketing pages, clickable prototypes, a reusable design system, and developer-ready handoff files.

What I'd do next

01

Test where users hesitate, what information they need upfront, and which questions can be delayed until they provide more value. The next step would be learning from the people using the MVP every day.

02

Observe how clinicians manage consultations, documentation, and follow-ups to identify opportunities to reduce administrative effort.

03

Explore how pricing transparency, provider credibility, medical history, and security cues can help patients feel confident before starting care.

04

Continue evolving components, accessibility guidelines, and interaction patterns as new features are introduced across patient, provider, and admin experiences.

Rethinking Connected Healthcare

Four friction points across the care journey

Designing a connected healthcare ecosystem

Designing the Patient Journey

Streamlining Clinical Workflows

Integrating AI into Clinical Documentation

One Platform. Every Stage of Care

Building trust from the first interaction

A guided patient experience

Empowering clinicians with streamlined workflows

Designing through iteration

Designed for every screen

Transforming an idea into a product foundation.

InstaCured